Is there a way that my infration can be lessen?

Is there a way that my infration can be lessen?

I received an infraction for my honest mistake. And I really regret that I done that mistake. And it says my account is limited  and the infraction is up to 999 days. Should I close  my account here and move to other similar sites? Is there any chance that my penalty can be lessen. How do I know that my account still has infraction?