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4 kinds of clients you should avoid working with



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4 kinds of clients you should avoid working with

Every penny that comes through a startup is cherished because it's going to help fund the future growth of your business.  The second most common reason a startup fails is because it runs out of money, so do you really want to work with everyone if they're just going to be wasting your time?  Because remember, time is money, right?

Growing your pool of clients is just as important as investing your money the right way.  If you don't have clients, you don't have any money.  If you don't have the money, you can't invest it in yourself and will likely fail.  Usually if you have a service based business, like an SEO company, you build up relationships with each client that comes across your desk.

What happens when your first clients become a problem and start sucking up most of your time and you can't focus on your other clients? 

Keep them or ditch them?

In the beginning you're going to want to keep on as many clients as possible in order to grow your bank account.  But if a client or two starts to become a nuisance, it might be smarter to cut ties with them completely and let them go.  You will lose that chunk of profit they were bringing in, but you will be less stressed and you will also have more time on your hands to focus on gaining more clients.

When I started out, I thought that I would keep every paying customer no matter what they were like.  I quickly realized that there were multiple types of clients and not all of them were worth my time and effort.

To help you avoid the hassles I went through, here are the 4 types of business owners you should try to avoid at all costs:


Business Owner #1: The Bully
This is the type of customer that thinks he is more important than anyone else in the world.  When the sun shines, it's only on him/her and they think their sh*t doesn't stink lol.  No matter what he or she is calling or emailing about, they always ask to speak with a manager or even an owner.  These types of business owners sometimes threaten with legal action if you don't forward them to the person they're trying to contact, which is ridiculous.

Imagine how stressful this is if you have a nice secretary working on your calls and this type of person calls in.  They will be caught off guard and not know what to do most likely.  The people answering the calls will likely be stressed out for not reason except that this type of person is a bully and wants everything to be his or her way.  Did you know that over 40% of workers have said they left a job solely because of a stressful environment?  What do you think these bullies are creating for them? 

Keep your good workers and cut ties with the bullies in you client list.  Your office will be much happier that you did and the people will see that you're protecting them as much as possible, making it a happier work place 4 kinds of clients you should avoid working with


Business Owner #2: The Time Sucker
When someone is paying you $100 a month and wants to call you up every day, that's a time sucker.  I understand that they client is parting with $100, but that doesn't mean they can call me whenever they want because they have a question.  I will gladly answer a list of questions in an email, but calling all the time is just wasting my own time.

Now this tends to happen when someone is green and doesn't know much about what is going on.  I have a lot of SEO clients turn into time sucks because they're new to website and how they work.  What I'll usually do is have an auto responder set up on my emails and even set something up on my phone so that time suckers can get directed to a section of my website where they can get the answers they need without wasting 30 minutes of my time.

Some of you are saying "Well, it's only 30 minutes!" and I agree that it isn't a lot of time.  But there are multiple time-suckers in my client list and if I were to talk with all of them when they called, I wouldn't get any work done lol.


Business Owner #3: The Nickel and Dimer
A lot of potential clients will treat your business like they can bid on something on Ebay, which isn't going to happen.  These types of business owners are the nickel and dimers.  You will clearly have prices on your website or you will go over what everything costs via email or phone call and they will come back with a counter offer like it's some sort of negotiation on pricing.

I've actually had people say something along the lines of "Well (persons name) offers a similar service for half the price, why don't I just go pay them?" and my response is usually "Well you're here, you know you can pay half over there, but we're still talking" lol.  Usually the person will pay me my full price after they realize I'm not budging.  After they notice they can't dwindle down your pricing, they will usually stop trying to haggle a lower price every time they pay for something.  But there are the rare few that always try to counter your invoices and say they'll pay less than what you're trying to get.

To avoid anything like this, you have to go off of your gut.  If the person is talking about how they don't have enough to purchase your top services or products, they're usually not a nickle and dimer, they're just on a specific budget.  The ones who get the final total and want to haggle about the price are the ones who can afford what you're selling but they want to pay less.

Try to avoid the nickel and dimers because they just create stress.  You will have to have multiple conversations with them about pricing even thought they know how much something costs, and it's annoying.


Business Owner #4: The Online Complainer
When someone decides to complain on a platform like Yelp before they even contact you to resolve something, they need to be dropped immediately.  There's no telling how often they will complain about something you do even if it's the right thing and they're just not happy with it.

I've had people do this in the past and not only do they instantly open a dispute within PayPal and raise it to a claim before I can respond, they go right to Yelp and post something negative.  They don't try to work it out with me, they just want to bash my business even though they don't know what the hell they're talking about lol.  One of my SEO clients actually did this and tried leaving a bad review on my Yelp page while opening up a claim in PayPal.  I ended up losing the claim because PayPal wasn't great with digital transactions back then, and the Yelp review went up.  I then got a nasty email from the client about how their rankings dropped for their keywords and I was scamming them... 2 weeks later they were on the first page and they emailed me back apologizing and wanting to continue working with me.  I asked them to take down any negative reviews they could, and they obliged, then I refused to work with them lol 4 kinds of clients you should avoid working with

Online complaints can kill a company no matter what industry it's in.  Over 90% of people will read online reviews and make purchasing decisions based on what other random people are saying.  Don't you think that I would have suffered a lot because this dumb @ss thought I was just trying to scam him?  I would have, and it could have been a killing blow because he was a moron that didn't try to work it out prior to posting negative reviews where he could lol.



In Conclusion:
Cutting ties with negative people and the ones who will just waste your time will always increase the work flow and usually your profits.  The ideal clients for me are the ones I have to talk to once a month and go over what we've done in the last 30 days, then we don't talk again til the end of the next month, but that doesn't happen much lol.


Remember to follow me!
https://www.seoclerks.com/user/Razzy


Thanks!

Razzy

Comments

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Cristian
My worst problem at the moment is working with all the type of clients you listed above. Some clients have one or more of the above characteristics. The problem with my day job is that I can't ditch such clients, it is no upped to me although I need to make sure they're happy and taking care off, pretty bad deal right?

Anyways I usually drop such clients right from the start, I don't even bother writing a full explanation, I just end our association as fast as possible without wasting too much time. Because when it comes down to it, this is what is all about: time which equals money.
Don't waste time on awful clients. Move on and dedicate that time to finding other clients, at one point you will have a bunch of good clients and you will rarely need to find other clients to fill up you time gaps.



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Kakashi2020
There are good and bad clients and writers should accept this. Writing is a profession and it all depends if the pay is acceptable or not. A client could be a complainer or a bully but that's okay with me as long as they pay. The worst kind of client is one that would scam you, there's a lot of scammer clients nowadays who will order content but will not pay for it.



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Corzhens
You said it right that you need not spend time on awful clients because they will give the stress that they don’t pay for. We have to take note that a client is like a boss because of the adage that the client is always right. But we have to be discerning in taking in clients that one false move is a red flag that can result in the rescinding or cancellation of the work contract. It is better to be safe than work for a longer time with that awful client.



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kgord
I think it is important to try to pick the types of clients you will be happy working with, but unfortunately, the bad ones don't come with a sign so there is really no way of knowing who will be good, and who will be bad.



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wiseagent
If all kinds of bad clients came with some kind of warning fixed (maybe something very prominent and flashy, haha!) on them, no one would have problems. I mean, it would be a kind of paradise for those who have their own businesses.

This looks like a science fiction script, isn't it? 4 kinds of clients you should avoid working with



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augusta
you have really outlined them.Some clients are just not it and they see nothing with exhibiting such character.

I can never work with the bully,I hate bullies with Passion even as a child and I can't take it lying low as an adults. If I just see this trait in you,I cut one off immediately.



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cmoneyspinner
Funny, but true. My son-in-law had his own photography business and I can especially remember him complaining about the “nickel and dimers”. I have a friend who does freelance writing and I believe she would agree as she learned her lessons the hard way on dealing or rather not bothering to deal with certain clients.



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wiseagent
This is a very complicated subject because refusing clients is always a difficult decision... After all, you need them to grow. It's obvious that quantity doesn't mean quality, but refusing clients always brings with it an idea of something negative (at least at first).

Well... Of the four types you listed, I think the worst (and I speak from my own experience) is the "Online Complainer". I've had really bad experiences with them and the headache is pretty much right when you decide to work with those kind of people.



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overcast
The first three types are something I have already met. And I have worked a lot with first two types. And the third type is something you'd find in fiverr and the freelancer. So it's possible that some of such issues may happen with many as well. In either case you can see that clients come in different form. And you have to avoid them and not spend a lot of time trying to work on their project. You can see that when you're working with the various types of the clients out there you have to sell what is in your capacity without having to being too hard on yourself.



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DenisP
Oh jeez, as someone who started off his online freelancing career as a Graphic Designer, I can say that I've had experience with just about every type of client you listed here. You've definitely hit the nail on the head when it comes to their descriptions. These are extremely toxic people to deal with and tend to effect you on an emotional level, so I often find it hard to keep a cool head when dealing with them. However, most of the time it is easy to sever ties with them and move on to more respectful clients. The one I hate the most is the Online Complainer. This is mostly because I hate it when people needlessly put my reputation under fire. Thankfully if you have enough good reviews though, they will rarely make an impact. It's like looking for product reviews online, if everyone is giving a product five stars and two or three people give it a one, you know that something is fishy with them.



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Pixie06
I have come across such types of customers and dealing with them is a nightmare. I am always trying my best to provide a very good service to my customers but some people can never be satisfied. I have found that the best way to deal with those people is to keep quiet and listen to them as they will never understand. I prefer not to deal with such kind of customers and it's better to stop doing business with such people.



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wiseagent
"I have found that the best way to deal with those people is to keep quiet and listen to them as they will never understand."

THIS! 4 kinds of clients you should avoid working with

I think this is a very valuable lesson and only highlights the fact that it's no use talking / explaining things to those people who don't (or don't know how) listen.

It's better to just listen and assimilate the idea of them aren't worth the effort. It's an easier option and offers fewer headaches.



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DarthHazard
Number 4 is probably one of the worst types of people you can come across. The biggest problem with them is that they don't even bother to contact you or try to sort out the problem first before complaining. A lot of the time, if they just contacted you to try and resolve their issue then they wouldn't have a complaint to even post about because the problem would have been resolved. And it's awful because you can potentially lose some potential customers who then go on to read those reviews and are worried about using your services.



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Rumu
Am sure i haven't experienced any of the above, but I've had my own fair share of annoying and impossible to please clients.

I want to agree with wiseagent's suggestion of being quiet while they do all the talk. I also agree that it's a very good idea to stay away from clients of such nature. But as a starter, am afraid you have no choice but to endure this types of clients as you can't afford to be selective.



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Authord
I have experienced almost all of the above and it can be really annoying and frustrating, especially the complainer, some clients can complain! damn!, nothings itches my balls than that, they will complain for almost every thing, some will make me throw the work at their face, even if it means forfeiting the money. I just forfeit the money and tell you get the damn out my space and go find someone else .



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Krisleen
The time suckers and the nickel and dimer are the most common clients I have seen so far. On my previous employment, some of my colleagues had some experiences with the time suckers. Some of my former colleagues are in the IT support and they are usually on call. They can be called and asked to report for work anytime, even at the middle of vacation. They never stop checking emails even at their day off because time suckers can contact them thru email anytime as part of their job. This is worse than being called for 30 minutes. I'm just glad that I was never assigned in the support team. The one I experienced is the nickel and dimer type. I think this is the most common type of client because you see them everywhere. I don't like them too. They don't know their limits sometimes. They haggle too much that they don't consider your need to earn a living.

I agree that you should avoid these clients. I learned to focus on quality clients. They are decision makers and they pay you right. They don't waste your time. When you focus on quality people, you are more productive, you accomplish more, and you earn good enough.



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Corzhens
This reminds me of our retailing business that closed shopafter 4 years of operation. The main reason is the constricted cashflow due to clients who are over-extending their credit line. For the agreed 30 days of credit, they would pay with a check that is post-dated for another 30 days which means they were having credit of 60 days for their purchases. Worse, some clients even request for 45 days credit. If the business doesn’t have enough cash then you will resort to borrowings and the profit will be eaten by the interest of the borrowed money.



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jpyy
It's probably impossible to avoid these types completely, but you need to make sure your company doesn't have too many of them and the ones you can't keep out must be controlled. In other words, it's not about the problem, but how you react to the problem. This would be true in other industries like teaching also.



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