Error while trying to login into SEOClerks

clerkboy3 Level 1

April 7, 2017, 7:02 am

15

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Error while trying to login into SEOClerks

During some time (I think a few hours, I was unable to login on SEOClerks) due to this error:
"Hosting Server Connect Timeout"
Do you know what happened?
Thanks ;)

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Topseoservice

Topseoservice

Yes I also encountered this same problem that you are talking about. I guess it is some hosting issues.

8 years ago

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Everett

Everett

Errors like these are easily fixed by clearing browser cache and cookies, or by refreshing the page. I was able to log in just now and it appears that this issue has been fixed. If you are still receiving this error, you may want to send in a ticket to the help desk so they can get it fixed as it may not be just you having this issue.

You can submit a help desk ticket by clicking here. Staff will reply fairly quickly.

Good luck!

8 years ago

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socialshare

socialshare

Now it's okay ,, working fine now login fast

8 years ago

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TheoSEO

TheoSEO

The same problem is here for me again and again. It seems like the DNS provider for Ionicware causes the issue, at least that's what i think.
Sometimes it happens when i try to deliver an order, or inbox someone... Hopefully it will be fixed soon.

8 years ago

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robertman11

robertman11

Are you still having login issues?

8 years ago

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robertman11

robertman11

This incidence was caused by one of our application servers going down.

8 years ago

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TheoSEO

TheoSEO

I get that from time to time and i just got the same error 1 hour ago when i tried to deliver an order.
Also, the new editor is so buggy, it would say "Message too short" while the text is ok. Anytime i deliver, i must click Deliver twice...

8 years ago

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robertman11

robertman11

The message too short error should be resolved. The double click issue should be resolved soon.

8 years ago

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elgerente

elgerente

This comment has been split into a new thread here.

8 years ago

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TheoSEO

TheoSEO

This is resolved, we are getting used to the new Editor, but it's really buggy when you try to Edit a service it would just mess up everything. Why when we tick "NO" in Settings to use the Advanced Editor it doesn't revert to the old one? That should be an option.

Some people are just old school huh!

8 years ago

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robertman11

robertman11

Ok, the ? bug is fixed as well.

Aside from the benefits this editor allows us (and disregarding the bugs), the old editor had some issues and limitations that resulted in it being replaced. We are sorry there has been this many bugs and some of the bugs aren't because of the editor but rather because of other changes we made in the backend (like lazy loading images which resulted in blank images on AJAX submit - while it looks like it is because of the new editor, it wasn't).

Additionally, Ionicware also bought and owns the code/license for this editor. We intend on updating it and releasing it for free for anyone and everyone (personal and commercial)!

You can see it here: http://wysibb.com

@elgerente - sorry for your frustrations but keep reporting any bugs you find, they are a great help and we will get them fixed ASAP.

8 years ago

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