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I get a lot of clients who get mad at me when I tell them we need to alter their websites design a little bit. The don't really want to edit anything because everyone is afraid of change. And you also have the people who have the "If it ain't broke, don't fix it!" kind of mentality.
Now when I go over the edits with them they are more willing to do so, but most of them are still on the fence. I let them know that altering their design slightly will increase their conversions and then they get a little happy, but still are on the damn fence.
Having a user friendly website that is streamlined and pulls people in will definitely increase your sales and conversions.
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