bobjoehax3
Level 1
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I'm really not one to email a company's Customer Support Team before doing my research and trying to find a solution myself. I certainly don't want to waste anyone's time.
HOWEVER, I recently had an issue that I just couldn't seem to resolve on my own. I hesitantly emailed the SEOclerks Help Desk about it. I didn't know if it was something that I should even bother them about, but I just didn't see another way.
I wasn't expecting a whole lot, maybe hoping for a reply in the next week with a, "That's not our problem", "See our FAQ" - or at best, a "Here's what you can try" semi-auto response.
Beverly wrote me back almost immediately and, to my surprise, solved my problem 100%, just like that. She was remarkably amicable, understanding and fun to talk with. She didn't make me feel like I was hassling her or wasting her time. She made me feel genuinely valued and understood. It was honestly so refreshing.
Props to Beverly for the truly outstanding care. Seriously the best Customer Support experience I've ever had.
We don't always see stories about GOOD customer service these days, only bad. Well, let's hear some positive ones! Have you ever had a remarkable customer support experience? Let's hear it!
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Every time she's been extremely helpful and I always got the answer I was hoping for. Most of the time I get answers to follow up questions I didn't know I was going to ask until I read the answer to my first question. It's like she was reading my mind and knew what my follow up questions were going to be
I've talked to Beverly a few times when I had questions submitted through the help desk :D Every time she's been extremely helpful and I always got the answer I was hoping for. Most of the time I get answers to follow up questions I didn't know I was going to ask until I read the answer to my first question. It's like she was reading my mind and knew what my follow up questions were going to be :D
A+ Job Bev :)
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ajlancer
Regards by Ajlancer Hi bobjoehax3 thanks for sharing your opinion and experience with SEOclerks help desk. I have been working here on SEOclerks almost from the beginning of SEOclerks and several reason I had to contact with SEOclerks help desk. And always I got solution very early and with specific issue from several staff. And all staffs are superb and very frankly. They are really working hard. And last some of months [b]Beverly[/b] may come on help desk and she also awesome staff. And she always try to answer very politely with exact reason. I feel she is deserving for ever best customer support staff as my seen. And it is need to be climb up on sky for any business. SEOclerks did it. Regards by Ajlancer
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