rtstc2000
Level 1
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I purchased a gig from someone on here and after it was paid for I had a question for the freelancer. I think he is very unprofessional for not replying to any of my emails. We are talking about weeks here, not hours or days. I also emailed him about another potential gig two months ago and he dropped the ball on that as well. What should I do? Do I give him a negative review like he deserves?
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Thank you so much for your quick reply NaturalWriter! So I don't need to accept them???
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Multimastery
But as far as giving them a negative rating for a particular service because of that, I don't think so. Your review and rating should be based one moment in time, and that is how you felt about the service once it was fulfilled. Anything after that is a whole 'nother issue and you can decide to keep doing business with that seller based on that or not.
P.S. Another thing to consider is that maybe the seller is not active on the site anymore. Check their last login time if you haven't done so already. Then you'll know for sure if their really ignoring you or maybe they;re just inactive for whatever reason...maybe personal or other...you never know. It's unfortunate that this provider's post customer service falls short. Unfortunately, many providers don't understand the value of providing good after-sales customer service to customers - and how by doing so it will make those customers even more loyal to them and more likely to do continued business with them. They fail to understand the lifetime value of a customer and just look at every transaction as a quick sale instead of an opportunity to build a solid customer relationship. Oh well, that's an entire course in itself! But as far as giving them a negative rating for a particular service because of that, I don't think so. Your review and rating should be based one moment in time, and that is how you felt about the service once it was fulfilled. Anything after that is a whole 'nother issue and you can decide to keep doing business with that seller based on that or not. P.S. Another thing to consider is that maybe the seller is not active on the site anymore. Check their last login time if you haven't done so already. Then you'll know for sure if their really ignoring you or maybe they;re just inactive for whatever reason...maybe personal or other...you never know.
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