What happens when someone orders your service and...

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December 26, 2015, 1:26 pm

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What happens when someone orders your service and...

What happens when someone orders my service, but does not make the secondary request to attach additional information? The information that is needed to actually start the order? I do not receive any money, but they have paid for the service through their own means.
Does the request eventually get refunded to them? Does SEO just keep the money? Does it just wait in limbo?

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AsianBrain

If you are the seller, I think it's good for you to do "cancellation".

In Refund Policy, SEOClerks write:
"Refunds are only given if work has not been delivered by the seller. This means the seller is not responding to you nor has made any attempt to deliver your ordered work.

Refunds will not be given for disputes (work delivered but rejected), balance purchases, or for any other reason except undelivered work. Funds will be returned to your SEOClerks balance for future balance purchases."

Because the type of this case is included in undelivered work, I think SEOClerks will refund the money to the buyer.
Sorry if my english bad, it's just my opinion, for the exact answer, i'm not sure.

9 years ago

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Topseoservice

In that case the order will not start. You can message the buyer from the order page. If he does not respond, contact the buyer to his/her message box. It had worked for me few times.

9 years ago

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hotcontent

if your order is not started than need not worry no one will take that money from that buyer just contact him through inbox and request for the requirement so that order will be in progress state.

9 years ago

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SMMEXPRESS

its better for you to communicate with the buyers and ask for the requirement there is no other way to do that.

9 years ago

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chetaseo

You don't get an option to cancel the order. We get the e-mail notification that an order has been started and that the client still needs to submit instructions for the seller. So there's no chance for us to act. All we can do is maybe send them a private message and ask them about it. If they do not respond, the order never even starts processing.
Your English was good

the best suggestion answer so far. nice one bro. the poster should do exactly as what he says and all will be well. you have spoken my mind here.

9 years ago

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Asmodeus

I've had a few orders like that where a buyer ordered a service and then never posted on the order page and never responded to my messages, so I simply contact the help desk with the order number and tell them to remove it so I doesn't sit there forever.

9 years ago

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kash2u

We should contact the buyer to start the service or send a ticket to the help desk to cancel or refund the buyer.

9 years ago

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roksana95

first get the order id from manage sales...
there you will get the buyer's username...
contact with the buyer and remind him to start the order....
whenever he see your message, he will start his order....

9 years ago

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topclassseo

When an order is receive, then contact to the buyer by giving welcome message. I ask him all the requirement for the service and start the work.

9 years ago

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