robertman11
Level 3
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There are a lot of helpdesk softwares available and many are pay per month (such as zendesk). The ones that are locally installed are preferred but do they work?
I'm looking for more than just a contact us page. I want to enable other workers for my website company so I can't have just a contact us forum. I need a REAL helpdesk system. What are your recommendations? Should I use a SaaS helpdesk service?
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shellibagley
If you can afford to buy the software, you could check out kayako.
All of the ones I mentioned are easy to set up and provide an excellent way for your customers to reach you with their questions and support issues. If your looking for a free helpdesk software, you could try OSticket, or HESK. If you can afford to buy the software, you could check out kayako. All of the ones I mentioned are easy to set up and provide an excellent way for your customers to reach you with their questions and support issues.
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